Legal & Policy Viewer

1. Data Controller

The data controller for this service is VisualCraftSt, located at 59760, 10 Place de l'Europe, Grande-Synthe, France. For all data protection inquiries, contact us at [email protected].

2. Data We Collect

VisualCraftSt collects only the minimum data necessary to deliver requested services:

• Contact Information: Name, email address, and phone number provided during inquiry submission.
• Project Details: Brief descriptions and specifications shared for design project scoping.
• Technical Data: Standard server logs including IP address, browser type, and access timestamps for security purposes.

3. Purpose of Processing

Data is processed exclusively for:

• Responding to inquiries and providing requested design services
• Project communication and deliverable management
• Legal compliance and contractual obligations
• Security monitoring and fraud prevention

4. Legal Basis (GDPR Article 6)

We process personal data under the following legal bases:

• Consent: When you submit a contact form, you consent to data processing for response purposes.
• Contract: When an engagement agreement is signed, data processing is necessary for service delivery.
• Legitimate Interest: For security monitoring and service improvement.

5. Data Retention

Contact form data is retained for 24 months from the last interaction. Project-related data is retained for the duration of the contractual relationship plus 6 years for legal compliance obligations. Server logs are rotated after 90 days.

6. Your Rights (GDPR Chapter III)

Under the General Data Protection Regulation, you have the right to:

• Access (Article 15): Request a copy of all personal data we hold about you.
• Rectification (Article 16): Request correction of inaccurate personal data.
• Erasure (Article 17): Request deletion of your personal data ("right to be forgotten").
• Restriction (Article 18): Request restriction of processing in certain circumstances.
• Portability (Article 20): Receive your data in a structured, machine-readable format.
• Objection (Article 21): Object to processing based on legitimate interests.

To exercise any of these rights, contact [email protected]. We will respond within 30 days.

7. Data Transfers

VisualCraftSt operates within the European Economic Area (EEA). If any data transfer outside the EEA is required, we ensure adequate safeguards through EU Standard Contractual Clauses (SCCs) in accordance with Article 46(2)(c) of the GDPR.

8. Data Security

We implement appropriate technical and organizational measures including encryption, access controls, and regular security audits to protect personal data against unauthorized access, alteration, disclosure, or destruction.

9. Supervisory Authority

You have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) if you believe your data protection rights have been infringed. Visit www.cnil.fr for more information.

1. Agreement to Terms

By accessing or using the services provided by VisualCraftSt (hereinafter "the Studio"), located at 59760, 10 Place de l'Europe, Grande-Synthe, France, you agree to be bound by these Terms of Service. If you do not agree, do not use our services.

2. Scope of Services

VisualCraftSt provides visual identity design, graphic design collateral, packaging design, and related creative services. All services are delivered as described in the individual project scope documents and proposals issued to each client.

3. Project Engagement & Payment

• 3.1 All projects begin upon written agreement and receipt of the initial payment as specified in the project proposal.
• 3.2 Invoices are payable within 14 days of issue unless otherwise agreed in writing.
• 3.3 Late payments may incur a 2% monthly administrative fee after a 7-day grace period.
• 3.4 All quoted prices are exclusive of applicable taxes (VAT), which will be added at the prevailing rate.

4. Intellectual Property

• 4.1 Full intellectual property rights for all final deliverables transfer to the client upon receipt of final payment.
• 4.2 VisualCraftSt retains the right to display completed work in portfolio materials unless otherwise agreed in writing.
• 4.3 Preliminary concepts, drafts, and unused designs remain the property of VisualCraftSt unless separately purchased.
• 4.4 Third-party assets (stock photography, fonts, illustrations) are subject to their respective licenses and are transferred to the client as permitted by those licenses.

5. Revisions & Change Requests

Each project proposal specifies the included number of revision rounds. Additional revisions beyond the agreed scope will be quoted separately and require written approval before commencement. VisualCraftSt will accommodate reasonable changes within the project scope.

6. Project Timeline & Delivery

Delivery timelines are estimates provided in good faith. VisualCraftSt will communicate promptly if any delays are anticipated. Client-side delays (late feedback, delayed approvals) may extend the project timeline proportionally.

7. Limitation of Liability

VisualCraftSt's total liability under any engagement shall not exceed the total fees paid by the client for the specific project giving rise to the claim. VisualCraftSt shall not be liable for indirect, incidental, or consequential damages.

8. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of an engagement. This obligation survives the termination of the agreement for a period of 3 years.

9. Governing Law

These Terms of Service are governed by the laws of the French Republic. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of Dunkirk, France.

10. Modifications

VisualCraftSt reserves the right to update these terms at any time. Continued use of services after notification of changes constitutes acceptance of the modified terms.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences and improve your experience. VisualCraftSt uses cookies sparingly and transparently.

2. Cookies We Use

3. Third-Party Cookies

VisualCraftSt does not use any third-party tracking cookies, advertising pixels, or analytics cookies that personally identify you. Google Maps embedded on the contact page may set cookies governed by Google's own privacy policy.

4. Managing Cookies

You can control and delete cookies through your browser settings. Disabling essential cookies may impair the functionality of certain site features, including the cookie consent banner.

5. Consent

By continuing to use this website after the cookie consent banner is displayed, or by clicking "Request Architecture Review" on the consent banner, you consent to the use of essential cookies as described in this policy.

6. Contact

For questions about our cookie practices, contact [email protected] or write to VisualCraftSt, 59760, 10 Place de l'Europe, Grande-Synthe, France.

1. General Refund Policy

VisualCraftSt is committed to delivering high-quality design services. Refunds are evaluated on a case-by-case basis in accordance with the following terms.

2. Pre-Production Cancellation

If a project is cancelled before any design work has commenced, a full refund of any advance payment will be issued within 14 business days. Cancellation must be communicated in writing to [email protected].

3. Mid-Project Cancellation

If a project is cancelled after work has commenced:

• Payment for all completed and approved milestone work is non-refundable.
• Any advance payment exceeding the value of completed work will be refunded proportionally.
• All completed work up to the cancellation point will be delivered to the client.

4. Post-Delivery Disputes

If the delivered work materially deviates from the agreed project scope and specifications:

• The client must notify VisualCraftSt within 7 days of delivery with specific written details of the deviations.
• VisualCraftSt will review the claim and, if valid, offer revision at no additional cost or a partial refund proportional to the scope deviation.
• If the dispute cannot be resolved amicably, either party may pursue resolution under the governing law provisions outlined in the Terms of Service.

5. Non-Refundable Items

• Third-party costs incurred on behalf of the client (stock imagery, font licenses, printing fees)
• Work completed and approved under signed-off milestones
• Consultation fees for completed audit and strategy sessions

6. Refund Process

Approved refunds are processed within 14 business days via the original payment method. Clients will receive written confirmation of the refund amount and processing timeline. All refund correspondence is directed to VisualCraftSt, 59760, 10 Place de l'Europe, Grande-Synthe, France.

7. EU Consumer Rights

For clients within the European Union, you have the right to withdraw from a distance contract within 14 days of the contract's conclusion, as per the EU Consumer Rights Directive (2011/83/EU). However, if work has commenced with your explicit consent, the right of withdrawal is waived proportionally to the work completed.